Our standard premium cleaning service at Ocean Reign Janitorial Services includes a thorough cleaning of all common areas, offices, and restrooms. This encompasses dusting and wiping of all surfaces, including desks, tables, countertops, and appliances. We also vacuum and mop all floors, ensuring a deep clean and a fresh appearance. Our team will also empty and sanitize all trash receptacles and restock essential supplies such as toilet paper and hand soap. Additionally, we can tailor the service to your specific needs, including specialized cleaning tasks or frequency adjustments. Our premium cleaning service is designed to ensure a clean, hygienic, and inviting environment for your residential or commercial space.

During your initial appointment with Ocean Reign Janitorial Services, you will receive an estimate sharing how many hours we need to clean your space. We may also suggest you book a complimentary visit for our skilled team to conduct a comprehensive assessment of the premises and discuss your specific cleaning requirements and preferences. We'll evaluate the size of the area, the types of surfaces to be cleaned, any specialized cleaning needs, and any areas requiring extra attention. This initial consultation enables us to create a tailored cleaning plan that suits your unique needs and guarantees an optimal cleaning outcome.

At Ocean Reign Janitorial Services, we're pleased to offer laundry assistance, provided laundry facilities are available within your premises. Please note that laundry services typically extend the duration of appointments, depending on the number of loads required. We kindly request clients to supply their detergent and funds for machine use. Additionally, please inform our cleaning team of any specific garment-care guidelines.

At Ocean Reign Janitorial Services, our executives come fully equipped with all necessary cleaning agents, sponges, and towels for appointments. However, for hygiene purposes, we request clients to provide certain basic cleaning tools. These include a toilet bowl brush, mop and bucket, broom and dustpan, step stool, and garbage bags. Vacuum cleaners are recommended for thorough dusting and households with pets. It's important to note that the higher quality these tools are, the more effectively our cleaners can work. For instance, a good vacuum cleaner enables us to efficiently clean beneath furniture and tackle dusty corners compared to using just a broom and dustpan. While we do offer some of these items for purchase at our office, please let us know if you require delivery of any cleaning tools.

At Ocean Reign Janitorial Services, our aim is to maintain a consistent experience for your space. While we cannot assure the presence of the same cleaning consultant each time, we promise to deliver an exceptional experience with any consultant assigned to service your home.

At Ocean Reign Janitorial Services, we handle your home with the same care and respect we would give to our own. In the rare event of accidental damage, please inform our office within 24 hours of your appointment, and we will promptly address the issue and offer compensation. We recognize that our clients may possess sentimentally valuable items that are irreplaceable, which is why we take special care to treat all your belongings with utmost respect. Rest assured, we are licensed, bonded, and fully insured for your peace of mind.

At Ocean Reign Janitorial Services, many of our clients are not present during their cleaning appointments. Some opt to grant us access before heading to work, while others entrust their keys to their front desk staff or keep keys on file at our office. However, we also accommodate clients who prefer to be present during cleanings. Whatever your preference, we are committed to ensuring a pleasant and convenient experience for your space. We offer customizable options for both commercial and residential settings.

A significant number of our clients own pets, and we are more than willing to work around them. However, we suggest keeping them in a confined space initially until they become accustomed to our cleaners. For the comfort and safety of both your pets and our cleaning team, we kindly recommend keeping them in a designated area during our visit until they become familiar with our presence. This ensures a smooth and stress-free cleaning experience for everyone involved.

Although tipping is not obligatory, it is common practice to show appreciation for exceptional service. Some clients opt to leave cash or a check for their cleaning executive, while others prefer to have our office staff include a gratuity with their appointment payment.

All clients are requested to maintain an up-to-date credit card on record at our office. Payment processing occurs one day prior to scheduled cleaning appointments.

At Ocean Reign Janitorial Services, we understand that unforeseen circumstances may arise, but we kindly request a 48-hour notice for all cancellations. A $50 cancellation fee applies to appointments canceled after this 48-hour window due to the high demand for our services. To compensate our employees for last-minute schedule changes, the full amount of the appointment is charged if canceled with less than 24-hours notice. Additionally, if an Ocean Reign Cleaner arrives for a scheduled appointment and is unable to access your home, we regret that we cannot refund the appointment charge.

At Ocean Reign Janitorial Services, we value feedback from our clients as it helps us enhance our services. Please don't hesitate to reach out to our office via phone or email to share your experience with one of our client services representatives. If you ever encounter any issues with our services, please inform us, and we will promptly address them. Our service guarantee ensures that we will send someone back within scheduled hours of service to re-clean any areas of concern at no additional cost. If you're satisfied with our services, your positive feedback is greatly appreciated and helps us grow. You can leave your feedback directly on the Ocean Reign Janitorial Services website or Google to spread the word about our exceptional services.